Privacy Policy

2. Information We Collect

We collect different types of information to provide and improve our services, including:

3. How We Use Your Information

We use the information collected for the following purposes:

• Service Provision & Improvement: To operate, maintain, and enhance Wally's chatbot and related services.
• Personalization & User Experience: To tailor chatbot responses, remember user preferences, and enhance customer interactions.
• Communication: To send updates, respond to inquiries, provide support, and deliver marketing content (with consent where required).
• Security & Fraud Prevention: To detect unauthorized access, investigate security incidents, and protect our users.
• Legal Compliance: To comply with applicable laws, regulations, or legal processes.

4. Information Sharing & Disclosure

We do not sell your personal data. However, we may share information in the following scenarios:

• Service Providers: Third-party vendors who assist with payment processing, analytics, hosting, and customer support.
• Legal Requirements: If required by law, court order, or to protect legal rights, safety, or security.
• Business Transfers: If Wally is acquired or merged, user data may be transferred as part of the transaction, subject to this policy.

5. Cookies & Tracking Technologies

We use cookies, pixel tags, and similar technologies to enhance user experience and improve our services. These may include:

• Essential Cookies: Required for basic functionality (e.g., logging in, security settings).
• Analytics Cookies: Used to understand website traffic and improve performance.
• Marketing Cookies: Used for personalized advertisements and promotions (only with user consent where required).

Users can manage or disable cookies through browser settings, but some features may not function properly without them.

6. Data Retention & Security

We retain user data only for as long as necessary to fulfill service purposes, comply with legal obligations, and enforce our policies. When no longer needed, data is securely deleted.

We implement industry-standard security measures to protect data, including encryption, firewalls, and access controls. However, no system is 100% secure, and we encourage users to take precautions when sharing sensitive information.

7. User Rights & Choices

Depending on your jurisdiction, you may have rights concerning your personal data, including:

• Access & Correction: Request access to your data or corrections if inaccurate.
• Deletion: Request deletion of personal data (subject to legal and contractual obligations).
• Data Portability: Obtain a copy of your data in a structured format.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.

To exercise these rights, contact us at hello@trywally.ai.

8. International Data Transfers

As Wally operates globally, data may be transferred to and processed in different countries. We ensure all international transfers comply with applicable data protection laws and employ safeguards such as Standard Contractual Clauses (SCCs).

9. Children's Privacy

Wally is not intended for individuals under 13. We do not knowingly collect data from children under 13. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. When changes are made, we will update the “Effective Date” at the top and notify users as required by law.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can contact us at:

By using Wally, you acknowledge that you have read and understand this Privacy Policy. Continued use of our services signifies acceptance of these terms.